At Spectrum Marketing, we are committed to delivering your orders promptly and ensuring a smooth shipping experience. Please read our Shipping Policy carefully to understand our shipping timelines, charges, and procedures.
1. Shipping Locations
We offer shipping across India to all major cities and towns. Currently, we do not offer international shipping.
2. Shipping Charges
- Standard Shipping: Shipping charges will be calculated based on the product weight, delivery location, and applicable courier rates. The exact shipping charges will be displayed at checkout before you confirm your order.
- Free Shipping: We offer free shipping on select products and bulk orders. Please check individual product listings for details on free shipping eligibility.
3. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed and shipped, you will receive a shipping confirmation email with tracking details.
4. Estimated Delivery Time
Delivery times may vary based on the shipping destination:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (e.g., Kolkata, Delhi, Mumbai) | 3-5 business days |
| Tier-2 & Tier-3 Cities | 5-7 business days |
| Rural Areas | 7-10 business days |
Please note: Delivery times may be impacted by unforeseen circumstances such as weather conditions, strikes, or courier delays.
5. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can track your order directly through the courier service’s website or by contacting us at specmark@hotmail.com for assistance.
6. Delivery Conditions
- Deliveries will be made to the shipping address provided during checkout.
- It is the customer’s responsibility to provide accurate and complete address details to ensure smooth delivery.
- In case of failed delivery attempts due to incorrect address or unavailability of the recipient, additional shipping charges may apply.
7. Shipping Delays
While we strive to ensure timely deliveries, delays may occur due to:
- Courier service issues
- Public holidays or strikes
- Weather conditions or natural disasters
In the event of a delay, we will do our best to keep you updated regarding the status of your order.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at specmark@hotmail.com with your order number and relevant details.
- For damaged products, please share photos of the package and product within 24 hours of delivery to initiate a claim.
- We will coordinate with the courier service to resolve the issue and ensure a replacement or refund as appropriate.
9. Contact Us
For any shipping-related queries or concerns, feel free to contact our support team:
- Email: specmark@hotmail.com
- Website: www.onlinespectrummarketing.com
We are committed to providing you with the best service and ensuring your orders are delivered on time.
